Refund Policy

If you change your mind about a purchased item we are not obliged to offer you a refund, as per the Consumer Guarantees Act. However, we will happily exchange the item(s) for something else of the same value, provided it is within two or three days of purchase and that the item is undamaged, is in perfect brand new condition and includes all the original packaging.

Pre-Orders

We can accept pre-orders for products that are out of stock and on back-order from suppliers. Products that are on pre-order will usually have that status indicated with the product title. The estimated arrival time for pre-orders is usually shown on the product page - but please note that dates shown are approximate only and are subject to change, as there are on-going disruptions to shipping line schedules globally, which can have an impact on stock arrival times.

If you've placed a pre-order and decide to cancel the order before the item has arrived, we can either change the order for a different item or refund you. If we are refunding you there will be a 5% processing fee payable, which will be deductible from the refunded amount.

 

Prices

Prices indicated on this website are subject to change without notice. While we make every effort to keep the prices shown on the site up-to-date, there may be occasions when there are price changes from a product distributor that we are not immediately aware of, which may result in a slight delay in the website prices being updated. If there is a price change on an item you have ordered we will not process the order until we have advised you of the change and have your approval to proceed.

Warranty

All of our products are fully supported by New Zealand warranty and service support. Products requiring repairs must be returned to our Auckland store from where they are sent to the respective New Zealand service agents that conduct the repair work. See our Servicing & Warranty page for more info.

Repairs & Service

We offer a comprehensive repair and servicing facility on nearly all DJ and audio equipment via our Auckland store. See our Servicing & Warranty page for more info.

Delivery

Please see our Delivery Info page for delivery info.

Website Use

Use of this website indicates acceptance of the above Terms and Conditions.