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Terms and Conditions



Delivery Time

The delivery time for orders placed on the website is usually 1 - 2 business day for orders within the North Island and 2 -3 business days for delivery to the South Island.  If your order is received by 3:00 PM on a business day it will usually be shipped the same day.  Orders received after 3:00 PM will be shipped on the next business day.  If extra information is required to process your order, such as credit card verification, this can sometimes take longer.  Please note that these delivery times are target times and are not guaranteed by Couriers and can sometimes take longer.  If you require a product urgently don't leave it to the last minute to order.


Warranty

All of our products are fully supported by New Zealand warranty and service support.  Products requiring repairs must be returned to our Auckland store from where they are sent to the respective New Zealand service agents that conduct the repair work.  Warranty periods can vary between manufacturers. As a general guideline most items have a 1 year warranty, however some products carry a warranty of up to 5 years. Please feel free to inquire about the specific warranty period on specific products.


Repairs & Service

All repairs and service work is performed by the authorised NZ service agent for the respective brand.  The repair turnaround time can vary from distributor to distributor and can also be subject to the availability of parts.  Please feel free to inquire about repairs to specific products for more detail on the repair turnaround time.


Refund Policy

If you change your mind about a purchased item we are not obliged to offer you a refund, as per the Comsumer Guarantees Act. However, we will happily exchange the item(s) for something else of the same value, provided it is within two or three days of purchase and that the item is undamaged, is in perfect brand new condition and includes all the original packaging.


Prices

Prices indicated on this website are subject to change without notice.  While we make every effort to keep the prices shown on the site up-to-date, there may be occasions when there are price changes from a product distributor that we are not immediately aware of, which may result in a slight delay in the website prices being updated.  If there is a price change on an item you have ordered we will not process the order until we have advised you of the change and have your approval to proceed.


Website Use

Use of this website indicates acceptance of the above Terms and Conditions.


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